contacto

Customer Support

You can contact our customer service by phone or email.

Email:  atencion.cliente@ibv.org
Tel:  +34 96 111 11 80

 

What does the return and warranty service cover?

In addition to specific guarantees that may be provided to SUNfeet customers with the delivered product, the legal guarantees provided for by Spanish law and in particular, among others, those established by articles 114 and following of the law referred to as “LGDCU” also apply to our products.

Therefore, when your order is delivered, it is important that you carefully check the items you have received, to make sure that they correspond to the products you ordered, and that there are no manufacturing defects or anything else of that nature. In such cases, you must notify us in writing and within the legal term, by sending us an email (atencion.cliente@ibv.upv.es) - we will confirm to you that your email has been received. Following this notification, you must send us the items you purchased and that you are not happy with in a period of 14 days, always following the procedure described in the FAQ " How do I return the insoles in the event of their being defective or not being what I ordered?", as well as in the Terms and Conditions of Sale. Once we receive the product in our facilities, we will check them and we will respond by email in a period of 30 days.

Should your claim be accepted after this check, we will repair, replace, reduce the price or resolve the sale, in accordance with the applicable option and in line with current laws and your decision.

Should your claim not be justified, IBV will not pay the price nor the shipping costs, and you will be able to collect your product at our facilities in a period of 15 days.

SUNfeet is a customised product, therefore it is not possible to withdraw or to make any claim before they have been delivered.

You can see all this process in detail in sections 9 and 10 of the General Terms and Conditions of Sale.

 
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