contacto

Customer Support

You can contact our customer service by phone or email.

Email:  atencion.cliente@ibv.org
Tel:  +34 96 111 11 80

 

I placed my order but I have not received anything from you. What should I do?

The delivery deadline for the insoles is 21 days from when you complete your order.

If after this period you have not received the insoles, please contact the customer service department of the Instituto de Biomecánica to check the status of your order.
Email: atencion.cliente@ibv.upv.es
Tel: +34 96 111 11 80 - +34 902 176 419
This service is available from Monday to Friday, from 9.30 a.m. to 2 p.m. and from 4 to 6 p.m.

 
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