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Customer Support

You can contact our customer service by phone or email.

Email:  atencion.cliente@ibv.org
Tel:  +34 96 111 11 80

 

The feet that the web or the App shows me in 3D are deformed and don’t look anything like my feet

After completing the order, feet captured with the SUNfeet system go through a review process. During this process, the automatic processing algorithms have detected a problem with your photos (colour code red) or your feet are pending review (colour code yellow). In both cases, an expert will review them shortly and you will be able to see your feet correctly (colour code green).

 
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