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Customer Support

You can contact our customer service by phone or email.

Email:  atencion.cliente@ibv.org
Tel:  +34 96 111 11 80

 

My feet have been generated correctly but I cannot see them on the display

If you cannot view the 3D of your feet in the web viewer it is possible that your browser does not support this functionality. The 3D viewer is available for the following browsers:

  • Google Chrome, Version 12+,
  • Firefox, version 4+,
  • Safari, Version 5.1+ (Settings -> Advanced -> Show Developer Toolbar -> Enable WebGL),
  • Opera Next, Version 12

If your browser is Internet Explorer, you will need to install the Google Chrome Frame plugin. After you install it you will have to restart Internet Explorer.

If in spite of your browser being compatible you cannot see your feet in 3D, it may be that your graphics card is incompatible or that the drivers for your graphics card have not been updated. Try updating the drivers to the latest version and try again.

 
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