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Customer Support

You can contact our customer service by phone or email.

Email:  atencion.cliente@ibv.org
Tel:  +34 96 111 11 80

 

I have scanned my feet in the application, what is the next step in the web process?

Once you have photographed your feet with the SUNfeet application and you have generated the 3D images, the system gives you an ID code. This number identifies the shape of your feet and you will need it for future orders.

If you scanned your feet in 3D using the mobile app, the ID will be stored in the historic file. You can access it by pressing the 'see 3D' button that appears when you start the application.

If you scanned your feet in 3D using a camera via the web, you have to take note of the code. Once you close your session in the SUNfeet web page, the code will disappear from the "My feet” tab. However, even though it may not be stored in the web, your feet ID will still be operational for future orders.

 
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